After-Sales

FAQ

LED Light Display Status

Command Tower

MatataBot

Control Board

Controller

Steps to Re-pair the Robots

Robot Movement Malfunctions

Interrupted MatataBot wheel movement

Inaccurate MatataBot movement

Instruction Execution Failures

MatataBot Fails to Execute Instructions

Charging & Battery Issues

Charging Failure

Short Battery Duration

Upgrade Issues

ST-LINK upgrade abnormal (for SN: 1807 batch)

How to Switch On and Off after a MatataBot Upgrade Fails

Other Issues

The Controller Cannot Connect to the Tower

Problems with Boot Failure (Command Tower/ MatataBot/ Controller)

After-sales Policy

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